Procedures, Policies, and Special Services
Last updated: February 5, 2024
- “Red-Eye” After Hours Pick-up (7pm – 6am)
Pups here in our care after closing at 7:00pm each night will be charged for a night’s stay. If you want to pick up your pup after closing time, and you don’t want to wait until we re-open at 7am the next morning, we now offer an extended pick-up option.
After hours drop pick-up is any time between 7:01pm and 6:00am. A $100.00 fee in addition to the overnight charge will apply. All charges and arrangements must be paid ahead of time during business hours.
- Veterinary Trips
Trip to your vet = $75
- FREE 15 minute brushing
If your pup requires more than 15 minutes of brushing or arrives with a matted coat that cannot be removed within the allotted time frame, you will be charged $1 for every min thereafter.
- $30/night additional intensive care charge
To make it possible to give all pups in our care the attention they deserve, pups that require insulin, more than 3 medications per day, or need medications to be dispensed outside of our regularly scheduled meal times, a $25/night charge will apply.
- Cancellation Policy
A deposit equal to one night’s stay is required to hold your pup’s reservation. The deposit is fully refundable up to 72 hours before your pup’s arrival date. For example, if the reservation starts on Thursday, you must cancel by close of business (7:00 PM) on Monday.